Terms & Conditions

1.1 Scope of Application

These Terms and Conditions apply to all offers made by Arenas and to every distance contract concluded between Arenas and a consumer, as well as to any use of the website arenasresortwear.eu and the AI-based configuration tool made available thereon.

By placing an order or by using the configuration tool or the website, the consumer accepts these Terms and Conditions. Deviating provisions shall only be valid if expressly agreed in writing.

These Terms and Conditions have also been drawn up in compliance with the disclosure obligations set out in the Spanish General Law for the Protection of Consumers and Users (Real Decreto Legislativo 1/2007, "TRLGDCU"), Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), and the European Consumer Rights Directive (2011/83/EU).

1.2 Identity of the Trader

Trading name: Arenas. Registered and visiting address: [ ], Valencia, Spain. Postal address (if different): [ ]. Email address: hello@arenasresortwear.eu. Telephone number: [ ] (available on business days from [ ] to [ ]). Website: arenasresortwear.eu. Mercantile Registry (Registro Mercantil) number: [ ]. VAT identification number: [ ]. IBAN: [ ].

1.3 Definitions

In these Terms and Conditions, the following definitions apply:

Arenas: the sole trader / private limited company [ ] operating under the trade name Arenas, registered at [ ], Valencia, Spain, entered in the Spanish Mercantile Registry (Registro Mercantil) under number [ ].

Consumer: the natural person who does not act in the exercise of a profession or business and who concludes a distance contract with Arenas.

Distance contract: a contract under which, within a system organised by Arenas for the distance sale of products, exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract.

Configuration tool: the proprietary AI-powered web application developed by Arenas, enabling the consumer to compose a personalised product by selecting a silhouette and adding a fabric print, colour, and further characteristics.

Unica: a fully personalised product composed by the consumer via the configuration tool, produced as a single unique item, and accompanied by a uniqueness code and corresponding certificate of uniqueness.

Made-to-order: production that commences only after confirmation and receipt of full payment by the consumer; no stock is held.

Right of withdrawal: the consumer's right to withdraw from a distance contract within the cooling-off period without giving reasons, to the extent that such right is applicable under statute.

Cooling-off period: the period within which the consumer may exercise the right of withdrawal; fourteen (14) calendar days from receipt of the product, unless the right of withdrawal is excluded pursuant to Article 103 of the Spanish General Law for the Protection of Consumers and Users (Real Decreto Legislativo 1/2007).

1.4 Governing Law

All contracts between Arenas and the consumer are governed exclusively by the laws of Spain, regardless of the consumer's place of residence or domicile. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

Where the consumer is habitually resident in another EU Member State, the choice of Spanish law does not deprive the consumer of the protection afforded by the mandatory provisions of the law of the country of the consumer's habitual residence.

2.1 Offer on the Website and Non-Binding Nature

The offer displayed on the Arenas website is without obligation. Arenas is entitled to amend or withdraw its offer at any time. Obvious mistakes or errors in the offer, including pricing errors, shall not be binding on Arenas. Arenas will notify the consumer as soon as reasonably practicable in such cases.

All images, descriptions, and specifications on the website are represented as accurately as possible. Colour deviations caused by screen calibration shall not be binding on Arenas. See also Article 3.3 regarding screen rendering of personalised products.

2.2 The Configuration Step as Part of the Ordering Process

The ordering process proceeds as follows: (1) the consumer selects a silhouette from the current seasonal collection; (2) the consumer configures the product by selecting a fabric print, colour scheme, and any further characteristics via the AI configuration tool; (3) the consumer reviews a three-dimensional rendering of the configured product and confirms the selection; (4) the consumer completes the checkout process and finalises payment.

Each configuration is unique. Upon completion of step (3) and confirmation by the consumer, the configuration is saved and linked to the order. Amendments or cancellations are only possible in accordance with Articles 3 and 6 of these Terms and Conditions.

2.3 Order Confirmation and Formation of Contract

The contract is formed at the moment the consumer has confirmed the order and full payment has been received by Arenas. Arenas will thereupon send an order confirmation by email to the email address provided by the consumer.

The order confirmation contains: a summary of the configured product with its corresponding product code, the total price inclusive of VAT and any applicable shipping costs, the indicative production time and estimated delivery date, and the uniqueness code assigned to the product.

Arenas is entitled to refuse an order or to impose additional conditions where the consumer has previously failed to pay for orders in full or on time, or where other reasonable grounds exist.

2.4 Uniqueness and the Certificate of Uniqueness (Unica)

Each Tier 1 Signature Unica product and — where applicable — each Tier 2 Beachwear & Resort product is produced as a single unique item. Each product is assigned a unique product code, which is registered in Arenas' central database.

Upon delivery, the consumer receives a certificate of uniqueness (physical and/or digital) stating the product code, silhouette, fabric print, date of production, and the name of the designer. This certificate confirms that the product has been produced exclusively for the relevant consumer and will not be reproduced in the same configuration.

The uniqueness code is personal to the consumer and may not be traded or transferred as an independent asset. The certificate does not constitute a negotiable instrument.

2.5 Obvious Errors in the Offer

Arenas shall not be bound by an offer if the consumer could reasonably have understood that the offer contained an error or typographical mistake, such as a manifestly incorrect price. In such cases, Arenas will notify the consumer within two (2) business days of becoming aware of the error and cancel the order, whereupon any amounts already paid will be refunded in full.

3.1 Definition of Personalised (Made-to-Order) Products

Arenas offers two distinct product models. The Gems of the Season collection consists of ready-made products in fixed designs and standard sizing, held in stock and shipped upon order. Separately, Arenas is developing an AI-based configuration tool through which future made-to-order, personalised products will be offered; this configuration model is not yet available and will be activated only once explicitly launched on the website.

Products are currently classified as follows. Gems of the Season: the active, standing collection of ready-made products, offered in fixed designs and standard sizing (XS to L unless otherwise stated), held in stock and not personalised in any way. This is, at present, the only product category available for purchase on arenasresortwear.eu. Tier 1 Signature Unica (personalised resort and swimwear, numbered and certified) and Tier 2 Beachwear & Resort (cover-ups, kaftans, sarongs composed via the AI configuration tool) refer to future product categories that will become available once the AI configuration tool has been developed and launched; they are not currently offered. Tier 3 Accessories (scarves, sarongs, and related items) may be offered on a non-configured, ready-made basis. The degree of personalisation and the applicable production times for each category, where relevant, are set out on the website.

3.2 Commencement of Production Upon Confirmation and Payment

Production of the ordered product commences only upon receipt of full payment. Once production has started, the consumer will receive a status notification by email. Amendments to the configuration are no longer possible once production has commenced.

The consumer acknowledges and accepts that the made-to-order production method is intrinsic to the product and its value — a product manufactured exclusively for that consumer exists in no other configuration. This also constitutes the basis for the exclusion of the right of withdrawal as described in Article 6.

3.3 Colour Rendering and Screen Deviation

Arenas takes the utmost care to represent the colour and texture of fabrics and prints as accurately as possible within the configuration tool and on product pages. Nevertheless, Arenas cannot guarantee that colours will appear identically across all screens, devices, and calibrations. Minor colour deviations between the digital representation and the manufactured product shall not constitute non-conformity.

Arenas publishes a colour guide on the website with reference colours for each print series. Consumers are encouraged to consult this guide prior to placing an order.

Specific to the Arenas AI configuration model: the three-dimensional fabric simulation is based on an algorithmic model and provides a representative, but not pixel-exact, rendering. The drape, light reflection, and texture of the physical end product may vary.

3.4 Size Tolerances and Fit

Arenas applies standardised sizing per silhouette. A size chart per silhouette is available on the relevant product page. Arenas strongly advises the consumer to consult the size chart carefully before placing an order.

Manufacturing tolerances of up to [ ] cm per size are considered normal and do not constitute grounds for a claim. Where the consumer is uncertain about sizing, they are invited to contact Arenas prior to placing an order at hello@arenasresortwear.eu.

3.5 Exclusion of the Right of Withdrawal for Bespoke Products

Pursuant to Article 103.1.c) of the Spanish General Law for the Protection of Consumers and Users (Real Decreto Legislativo 1/2007), the right of withdrawal is excluded in respect of products that have been manufactured in accordance with the consumer's specifications or that are clearly personalised for a specific individual.

All products composed and ordered via the configuration tool fall within this exclusion. By placing an order and completing payment, the consumer expressly acknowledges that no right of withdrawal applies to their order and that cancellation after confirmation is not possible unless Arenas grants written consent to do so.

For products in the Gems of the Season collection and for Tier 3 Accessories purchased without individual configuration, the standard fourteen (14) day right of withdrawal applies in accordance with Article 6.1 of these Terms and Conditions.

Specific to the Arenas AI configuration model: prior to final order confirmation, the consumer is required to complete an explicit acknowledgement step ('I understand that my order is manufactured to my specifications and that I have no right of withdrawal'). The order is only processed upon active acceptance of this step.

4.1 Price Quotation

All prices stated are in euros (EUR) and inclusive of applicable VAT, unless stated otherwise. Shipping costs are not included in the product price and are displayed separately during the checkout process, prior to final confirmation of the order by the consumer.

For deliveries outside the European Union, customs duties, import taxes, and local levies may be applicable. These charges are at the consumer's expense and are not collected by Arenas. Arenas accepts no liability for delays resulting from customs procedures.

4.2 Available Payment Methods

Arenas accepts payment by the following methods: iDEAL, credit card (Visa, Mastercard), Bancontact, SEPA bank transfer, and PayPal. Arenas reserves the right to add or remove payment methods. The payment methods available at the time of ordering are decisive.

Buy-now-pay-later methods (such as Klarna or Riverty) are not available for made-to-order products, as production commences immediately upon confirmation and receipt of full payment.

4.3 Payment Terms and Consequences of Late Payment

Payment is due at the time of placing the order. The order confirmation and commencement of production will not be processed until full payment has been received.

If a payment is not processed for technical reasons, the consumer will receive an automated notification with the opportunity to complete payment within 48 hours. Upon expiry of this period, the reserved configuration lapses and Arenas may cancel the order.

4.4 Payment Security for Bespoke Products (Advance Payment)

As all Arenas products are manufactured to order and no right of withdrawal applies, advance payment in full is the only accepted payment condition for all orders. Arenas will commence production only upon receipt of the full amount due.

Specific to the Arenas AI configuration model: the obligation to pay in full in advance follows directly from the made-to-order nature of the products. The consumer is informed of this requirement on the product page, during the configuration step, and in the order summary prior to payment.

4.5 Price Changes and Obvious Errors

Arenas reserves the right to amend its prices. Price changes do not affect orders that have already been placed and confirmed. Where a price is manifestly incorrect (see Article 2.5), Arenas is entitled to cancel the order and refund the amount paid.

5.1 Delivery Areas

Arenas delivers worldwide, with the exception of countries subject to international sanctions or to which delivery is not possible for logistical reasons. The current list of available delivery territories is set out on the website.

Within the European Union, delivery is offered without additional customs formalities for the consumer. Outside the EU, the consumer is responsible for any import duties and customs procedures (see Article 4.1).

5.2 Indicative Production Times per Product Tier

Arenas applies the following indicative production times from receipt of full payment:

Gems of the Season: dispatched within 1 to 2 business days of order confirmation (held in stock, no production time) + transit time according to the shipping method selected at checkout.

Tier 1 — Signature Unica: 10 to 15 business days production + 2 to 3 business days transit (EU). Not currently available; to be activated once the AI configuration tool is launched.

Tier 2 — Beachwear & Resort: 5 to 8 business days production + 1 to 2 business days transit (EU). Not currently available; to be activated once the AI configuration tool is launched.

Tier 3 — Accessories: 3 to 5 business days production + 2 to 5 business days transit (EU).

Production times are indicative and do not constitute a firm deadline unless expressly agreed in writing. In the event of a delay, Arenas will notify the consumer as soon as reasonably practicable.

Specific to the Arenas AI configuration model: the consumer receives a status notification when their product enters production, when it is ready for dispatch, and when it has been handed over to the carrier.

5.3 Carrier, Tracking, and Transfer of Risk

Arenas ships via DHL Express. Upon dispatch, the consumer receives an email containing the tracking reference. The shipment can be tracked via the carrier's website.

The risk of loss or damage passes to the consumer upon delivery to the delivery address specified by the consumer. Where delivery is made to a collection point, the risk passes at the moment the carrier deposits the product at that collection point.

5.4 Delayed Delivery and Force Majeure

Arenas shall not be liable for delays caused by force majeure, including but not limited to: strikes, extreme weather conditions, pandemics, governmental measures, fire, supplier disruptions, or carrier delays.

In the event of force majeure, Arenas will notify the consumer as promptly as possible. Where the delay exceeds thirty (30) calendar days, the consumer is entitled to dissolve the contract and receive a full refund of any amounts already paid, without Arenas being liable for any further compensation.

5.5 Customs, Import Duties, and Import Responsibility (Outside EU)

For deliveries outside the European Union, customs duties, import taxes, and local VAT or equivalent levies may apply. Arenas is not responsible for the payment of such charges. The consumer, as importer of record, is responsible for compliance with all applicable local laws and regulations.

Arenas declares the actual commercial value of the product on all shipping documentation. Requests by the consumer to declare a lower value will not be honoured.

5.6 Order Status Communications

Arenas will proactively keep the consumer informed of the progress of their order through automated status notifications by email. The consumer is responsible for ensuring that the email address provided is accessible and that messages from Arenas are not filtered as spam.

6.1 Statutory Right of Withdrawal for Standard Products

For products that have not been personalised and have not been manufactured to order — currently, all products in the Gems of the Season collection, and any non-configured products from the Tier 3 Accessories range — a statutory cooling-off period of fourteen (14) calendar days applies. This period commences on the day after the consumer or a third party designated by the consumer (other than the carrier) takes physical possession of the product.

Within this period, the consumer may withdraw from the contract without giving reasons by notifying Arenas at hello@arenasresortwear.eu (email or via the returns form on the website). The model withdrawal form is available as an annex to these Terms and Conditions and on the website.

6.2 Exclusion for Personalised Products

Pursuant to Article 103.1.c) of the Spanish General Law for the Protection of Consumers and Users (Real Decreto Legislativo 1/2007), the right of withdrawal expressly does not apply to products manufactured in accordance with the consumer's specifications or clearly personalised for a specific individual.

All Tier 1 Signature Unica products and all Tier 2 Beachwear & Resort products composed via the AI configuration tool, once such categories become available, are manufactured to individual specifications. The consumer will have no right of withdrawal in respect of those products. The consumer will be clearly and explicitly informed of this prior to final order confirmation and will be required to actively accept this condition. This exclusion does not apply to the Gems of the Season collection, which is never personalised and always benefits from the statutory right of withdrawal described in Article 6.1.

6.3 Conditions for Returns (Gems of the Season and Other Non-Personalised Products)

Returns of products from the Gems of the Season collection, and of any other non-personalised products, are only accepted where:

The product is unworn, unwashed, and undamaged.

All original labels, hang tags, and packaging are intact and present.

For reasons of health and hygiene, swimwear, and any other product that comes into direct contact with the body, is supplied with a hygiene seal or hygienic liner affixed to the interior of the garment. The right of withdrawal in respect of such a product is lost, pursuant to Article 103.1.e) of the Spanish General Law for the Protection of Consumers and Users (Real Decreto Legislativo 1/2007), if the hygiene seal or liner has been removed or broken following delivery, because the garment can no longer, for objective reasons of health and hygiene, be returned to stock and resold. The consumer is informed of this condition, and of the consequence of breaking the seal, prior to placing an order. The consumer is advised to try the product on over their own underwear and without removing the hygiene seal, in order to preserve the right of withdrawal.

The return is initiated within the fourteen (14) calendar day cooling-off period.

6.4 Returns Procedure and Return Shipping Costs

The consumer must notify Arenas of the intended return at hello@arenasresortwear.eu or via the returns form on the website. Arenas will confirm receipt of the return notification and provide instructions for the return shipment.

The direct costs of return shipping are borne by the consumer, unless Arenas indicates otherwise. Arenas recommends that the return shipment be sent with tracking and insurance; the risk of loss during return transit remains with the consumer until Arenas has confirmed receipt.

6.5 Reimbursement Following Receipt and Inspection

Upon receipt of the returned product, Arenas will inspect it within five (5) business days. Where the product satisfies the return conditions, the amount due — including any standard outbound shipping costs — will be refunded within fourteen (14) calendar days of receipt of the return, using the same payment method as used by the consumer.

Where the product does not satisfy the return conditions, Arenas will notify the consumer accordingly, and the product will be returned to the consumer at the consumer's expense.

7.1 Statutory Guarantee of Conformity

Arenas warrants that its products conform to the contract, the specifications stated in the offer, the reasonable requirements of soundness and fitness for purpose, and the statutory provisions and governmental regulations in force at the date of formation of the contract. This warranty follows from Articles 114 to 127 of the Spanish General Law for the Protection of Consumers and Users (Real Decreto Legislativo 1/2007).

The statutory guarantee of conformity applies for a period of two (2) years from delivery to the consumer.

7.2 Quality Inspection — Three Control Stages

Each Arenas product is subject to a three-stage quality control process:

(1) Inspection at the printer: verification of the fabric print for colour accuracy and defects.

(2) Inspection at the production atelier: verification of stitching, finishing, sizing, and conformity with the digital configuration.

(3) Inspection at dispatch: final check prior to packaging and shipment.

A product that does not pass all three stages of inspection will not be dispatched. In such cases, the consumer will be informed and a new unit will be produced at no additional cost to the consumer.

Specific to the Arenas AI configuration model: upon dispatch, each product is digitally validated against the configuration data of the original order. The production code on the certificate corresponds to the configuration code held in the Arenas database.

7.3 Obligation to Report Defects and Complaints Procedure

The consumer is required to report any identified defect to Arenas as promptly as possible and no later than two (2) months after discovery. Notification must be made at hello@arenasresortwear.eu, accompanied by a description of the defect and, where possible, photographic evidence.

Arenas will acknowledge receipt of the complaint within two (2) business days and will endeavour to provide a substantive response within fourteen (14) calendar days. Where a longer handling period is required, the consumer will be informed accordingly.

7.4 Exclusion of Warranty for Improper Use or Care

The guarantee of conformity does not apply to defects arising from: improper use, laundering or care contrary to the instructions on the care label, normal wear and tear, wilful damage, or modification of the product by the consumer or a third party.

Swimwear and beachwear must be laundered in accordance with the care instructions on the label. Contact with chlorine, salt water residue, sunscreen, and other chemical substances may affect the longevity of the fabric; this falls outside the scope of the warranty where the consumer has not followed the care instructions and guidance provided by Arenas.

7.5 Remedies for Non-Conformity

In the event of confirmed non-conformity, the consumer is entitled to: (1) repair or replacement of the product, to the extent that this can reasonably be required of Arenas; or, where repair or replacement is not possible or does not take place within a reasonable period: (2) an appropriate reduction in price, or (3) dissolution of the contract with full reimbursement of the purchase price.

In the case of personalised products (Tier 1 and Tier 2, once available), Arenas will in principle opt for re-production of the product in the same configuration, unless this is impossible or the consumer objects.

8.1 Ownership of Designs, Prints, and Visual Identity

All intellectual property rights in respect of the products, designs, fabric prints, silhouettes, illustrations, photography, texts, and other content on the Arenas website are vested exclusively in Arenas and/or its licensors. The fabric prints and illustrations are original works of the designer and are protected by copyright.

The consumer is not permitted to reproduce, publish, distribute, exploit, or modify Arenas' designs, fabric prints, or other intellectual property without the prior written consent of Arenas.

8.2 Trade Mark Registration (EUIPO) — Name and Logo

The trade name Arenas, the logo, and the associated graphic identity elements are registered as a Community trade mark with the EUIPO (European Union Intellectual Property Office) under number [ ]. Any use of the trade name or logo without the prior written consent of Arenas is prohibited.

8.3 Prohibition on Reproduction, Counterfeiting, or Commercial Use

It is expressly prohibited to: copy, reproduce, or replicate Arenas products; copy or commission copies of Arenas fabric prints or designs; offer or sell products as one's own creation using Arenas designs; or reverse-engineer, copy, or replicate the AI configuration tool.

In the event of infringement, Arenas reserves the right to take legal action and to claim damages.

8.4 Licence to Use the Configuration Tool — Personal, Non-Transferable

By using the AI configuration tool, the consumer is granted a limited, personal, non-exclusive, and non-transferable licence to use the tool for the purpose of composing a product for personal use. The consumer is not permitted to use the tool for commercial purposes, to scrape, copy, or reverse-engineer the tool, or to use the resulting configuration data outside of the ordering process.

Specific to the Arenas AI configuration model: the configuration session and the choices made therein are the property of Arenas. The data are used to improve the configuration algorithm, in compliance with the provisions of Article 9.

8.5 User-Generated Content and Consent to Marketing Use

Where the consumer publishes images on social media or elsewhere featuring an Arenas product, and in doing so tags Arenas or otherwise grants consent, the consumer thereby grants Arenas a non-exclusive, royalty-free licence to use such images for marketing purposes (website, social media, PR), without any compensation being due.

The consumer may withdraw this consent at any time by notifying Arenas at hello@arenasresortwear.eu. Arenas will remove the relevant content as promptly as possible thereafter.

9.1 Controller and Legal Bases (GDPR)

Arenas, established at [ ], Valencia, Spain, is the data controller within the meaning of the General Data Protection Regulation (GDPR) in respect of the processing of personal data in connection with the webshop and the AI configuration tool.

Arenas processes personal data exclusively on the basis of the following legal grounds: performance of a contract (Art. 6(1)(b) GDPR); compliance with a legal obligation (Art. 6(1)(c) GDPR); or legitimate interests pursued by Arenas (Art. 6(1)(f) GDPR). For marketing communications by email, the legal basis is consent (Art. 6(1)(a) GDPR).

9.2 Categories of Data Collected

Arenas collects the following categories of personal data:

Order data: name, delivery address, email address, telephone number, payment information (processed via the payment service provider; not stored directly by Arenas).

Configuration data: the choices made by the consumer in the AI configuration tool (silhouette, print, colour), linked to the relevant order.

Account data (if the consumer creates an account): login credentials, order history, saved configurations.

Technical data: IP address, browser type, device data, page visits (via cookies — see the Cookie Policy on the website).

Specific to the Arenas AI configuration model: configuration data are used — in anonymised and aggregated form — to improve the configuration algorithm and the product range. Individually identifiable configuration data are not shared with third parties for commercial purposes.

9.3 Use of Configuration Data and Algorithmic Improvement

Arenas uses anonymised configuration data (which combinations of print, colour, and silhouette are selected, per market and per season) to improve the configuration tool, the product offer, and product development. These data cannot be traced back to individual consumers.

Where the consumer objects to this use, they may contact Arenas at hello@arenasresortwear.eu. Such an objection will not affect the performance of the order.

9.4 Retention Periods and Security

Arenas does not retain personal data for longer than is necessary for the purposes for which they were collected, or longer than required by a statutory retention obligation.

Arenas implements appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration, or disclosure.

9.5 Rights of the Data Subject

The consumer has the following rights with respect to their personal data: the right of access; the right to rectification; the right to erasure ('right to be forgotten'); the right to restriction of processing; the right to data portability; and the right to object to processing.

Requests may be submitted at hello@arenasresortwear.eu. Arenas will respond within one (1) month and will notify the consumer if this period is to be extended.

The consumer also has the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD, aepd.es), or with the supervisory authority of the EU Member State in which the consumer is habitually resident.

9.6 Reference to the Full Privacy Policy

The full Privacy Policy of Arenas, setting out all processing activities in detail, is available at arenasresortwear.eu/privacy. The Privacy Policy forms an integral part of the relationship between Arenas and the consumer.

10.1 Limitation of Liability to the Order Value

The liability of Arenas towards the consumer is, to the extent permitted by law, limited to the amount paid by the consumer for the relevant order. Arenas shall not be liable for any loss exceeding the order value.

The limitation of liability set out in this Article does not apply in cases of wilful misconduct or gross negligence on the part of Arenas, or in cases where the law prohibits the exclusion of liability (such as in the event of personal injury).

10.2 Exclusion of Consequential Loss

To the extent permitted by law, Arenas shall not be liable for indirect loss, consequential loss, loss of profits, loss of savings, or loss arising from business interruption.

10.3 Liability for Errors in the AI Configuration Tool

Arenas takes the greatest possible care to ensure the correct functioning and accuracy of the AI configuration tool. Notwithstanding the foregoing, Arenas cannot guarantee that the tool will at all times be free from errors or available without interruption.

Specific to the Arenas AI configuration model: where a technical error in the configuration tool has led to a demonstrably incorrect rendering that the consumer could not reasonably have been expected to identify, and the delivered product deviates significantly from that rendering as a result, Arenas will work with the consumer to find an appropriate remedy (re-production, credit note, or reimbursement). The consumer must report the error no later than fourteen (14) days following delivery.

10.4 Indemnification for Use Contrary to These Terms

The consumer indemnifies Arenas against all third-party claims arising from or connected with the consumer's use of the website or the AI configuration tool in breach of these Terms and Conditions or applicable law.

11.1 Complaints Procedure and Response Time

Complaints regarding the performance of the contract must be submitted to Arenas in full and clearly described, within two (2) months of the consumer discovering the defect or being reasonably expected to have discovered it.

Complaints may be submitted via: email at hello@arenasresortwear.eu, or via the contact form at arenasresortwear.eu/contact. Arenas will acknowledge receipt of the complaint within two (2) business days and will endeavour to provide a substantive response within fourteen (14) calendar days. Where a complaint requires a longer processing time, Arenas will notify the consumer accordingly.

11.2 Online Dispute Resolution (ODR Platform — EU)

The European Commission provides an online dispute resolution (ODR) platform, accessible at ec.europa.eu/consumers/odr. Consumers within the European Union may use this platform to resolve disputes arising from online purchases.

The email address of Arenas for ODR purposes is: hello@arenasresortwear.eu.

11.3 Jurisdiction and Governing Law

All disputes arising from or in connection with the contract between Arenas and the consumer are governed exclusively by the laws of Spain.

Disputes shall be submitted exclusively to the competent court in the district of [ ], Spain (the registered place of business of Arenas), without prejudice to the consumer's right to submit a dispute to the court of the consumer's place of domicile within the EU.

11.4 Mediation as a First Step

Prior to submitting a dispute to court, Arenas invites the consumer to attempt to resolve the dispute amicably through mutual consultation. Where consultation does not result in a satisfactory resolution, the parties are free to make use of a recognised mediation process before initiating court proceedings.

12.1 Amendment of These Terms and Conditions

Arenas reserves the right to amend these Terms and Conditions. Amended terms shall apply to all orders placed after the date on which the amended terms are published on the website. The most current version of the Terms and Conditions is available at all times at arenasresortwear.eu/terms.

Orders placed prior to the date of amendment remain subject to the Terms and Conditions in force at the time of the order.

12.2 Severability

If one or more provisions of these Terms and Conditions are found to be void or voidable, the remaining provisions shall continue in full force and effect. In such event, Arenas will enter into consultation with the consumer with a view to agreeing a replacement provision that approximates the void provision as closely as possible.

12.3 Assignment of Rights and Obligations

The consumer is not entitled to assign their rights and obligations under the contract with Arenas to any third party without the prior written consent of Arenas. Arenas is entitled to assign its rights and obligations under the contract to a third party, provided the consumer is notified in advance and retains the right to dissolve the contract if the assignment is materially prejudicial to the consumer.

12.4 Communications — Language and Channels

The working languages of Arenas are Spanish and English. All communications relating to orders, complaints, and legal matters must be directed to: email: hello@arenasresortwear.eu or post: [ ], Valencia, Spain.

Arenas is not obliged to respond to communications via social media in respect of legal or complaint-related matters. Consumers are advised to submit all formal complaints by email to ensure a verifiable written record exists.

12.5 Force Majeure

Arenas is not liable for any failure or delay in the performance of its obligations under the contract where such failure or delay results from circumstances beyond its reasonable control (force majeure), including, without limitation: natural disasters, fire, flood, pandemic or epidemic, strikes or labour disputes (including those affecting Arenas' manufacturing partners or carriers), war, terrorism, civil unrest, governmental action, import or export restrictions, and significant disruption to transport, energy, or telecommunications networks.

Where a force majeure event prevents or delays performance for a continuous period exceeding thirty (30) calendar days, either Arenas or the consumer may terminate the affected order. In that event, Arenas will refund any amount already paid in respect of that order within fourteen (14) calendar days, without further obligation on either party.